Using a proactive approach, Frontalis assures the management of any problem that appears to the customer's system within our cloud infrastructure. Technical Support Service consist of a global ticket management system, parts inventory, logistics, tools and methodologies for a quickly resolution of the customer's problems.
Frontalis provides through After-Sales Services: Operational Support, Technical Advice and Guidance, Emergency Recovery, Technical Documentation, Online Services and Support Tools, Help-Desk & Ticketing and Maintenance Services.
All the activities performed to solve the incidents are tracked and logged and managerial escalation may reach the level of Top Management.
Services:
network operation consultancy;
on-site and off-site technical support;
spare-parts management;
Help-Desk and varied SLA conform with requests, including 24x7 availability;
on-site maintenance services.
Frontalis support group may be contacted 24x7 by telephone, fax, over-the web or via e-mail.
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